Personal Accountability

Prgoram Description:

When asked the question “if you had a magic wand and could change something that would significantly impact your business, what would it be?” The majority of leaders and managers respond with “personal  accountability.”  If you or your organization are struggling with accountability, you will hear comments like “it’s not my fault…no one told me…I forgot…that’s not my job.” Instead of taking ownership, people play the blame game and allow themselves to become victims at the expense of the organization. A lack of personal accountability can lead to decreased productivity and quality, lost opportunities, reduced profits, and turnover of your best employees. In this program, learn how to create a culture where accountable behavior thrives by  making better choices in the moment.

Learning objectives:

• Build personal effectiveness and accountability skills
• Create a more highly motivated workforce with accountable employees
• Eliminate the blame-game and finger pointing
• Create a culture in which people say and do what they commit to
• Build a successful organization through committed accountable employees
• Use productive, action-oriented questions to address issues in organizations
• Create productive ways to handle complaining
• Dramatically improve Customer Service through a culture of personal accountability
• Develop an action plan for improving

Program length: 2 hour and 4 hour sessions

Competencies:

Commitment to Results
Developing Self
Organizational Awareness
Trust