The Faurote Group

Why is your company in business today? The answer is simple yet overlooked by many – and that answer is customers. If a company is to be successful, all employees must understand the role they play in creating positive, lasting impressions with customers, or, as we call them, “Raving Fans.” This workshop is designed to help employees at all levels learn how to create the kind of “Raving Fans” that keep coming back and tell others about your business.

Learning objectives of this workshop include:

Understanding the importance of and benefits from outstanding customer service
Understanding the role each employee plays in shaping the customers overall experience
Providing practical steps on “how to” improve customer service
Understanding the need to effectively communicate with each other and share ideas
Motivating individuals to become passionate about customer service by helping them recognize the difference they make everyday

Benefits for workshop participants are:

Building customer relationships
Increasing the amount of customer loyalty and, therefore, company success
Understanding the negative effects of poor customer service

Internally with employees
Externally with customers and potential customers

Ensuring each participant departs with a draft plan that they can begin implementing immediately

Program length: 1 to 2 day workshops available