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Personal Substance and Professionalism
“Organizations are forever trying to get their people to
act like professionals—to do the right things; however,
most have not defined or have not properly defined
“True Professionalism.”
-David Maister, True Professionalism
Due to the competitive nature of our society, organizations
must have professional employees to support and
serve customers if they are to set themselves apart from
competitors. The challenge for most organizations is
finding individuals who possess the vast number of qualities
necessary to be considered a true professional. In
this program, discover the broad range of contributors
that make up our personal substance and professionalism,
and learn how to harness each to add value to personal
and professional endeavors.
Learning objectives:
- Define what makes up personal substance and what
it means to be a professional
- Learn to project a presence that attracts the right
kind of attention
- Learn how to create a positive professional image
through both an initial and sustained perception
- Understand the components that create your initial
perception, including: appearance, manner, style,
and etiquette
- Learn the components of sustained perception including:
work ethic, discipline, ethics, confidence,
and awareness
- Discuss why attitude is vital for success
- Learn how to lead by example in displaying accountable
behavior
- Introduce the power of Emotional Intelligence
Program Length: 4 hour and 8 hour sessions
Competencies:
Commitment to Results
Communication
Developing Self
Relationship Building
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